Return Policy

on-line returns & exchanges

we want to ensure that you are completely satisfied with your purchase. you may return your order for a refund. avatarcase.com accepts online returns within 30 days of your order receipt. avatarcase.com provides an amazing LIFETIME WARRANTY EXCHANGE for the case. 

please note that we can only process returns for merchandise purchased at avatarcase.com. merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

please be advised: all orders marked at "pre-order" will be shipping in approximately 20 business days

returns instructions: please make sure you contact us for your RMA number in order to process your return efficiently.

Once we get the product and in case of no physical damage, refund will be processed in 10 working days

We are bound by customs authorities to state your order's value on your package or packages. The customer is responsible for all of the applicable taxes, fees, customs, import duties, and all other charges, regardless of whether you reject any or all shipments on delivery.

We only replace items that are defective or damaged. If your purchase is damaged or broken upon receiving it, please send us an email at justask@punkcase.com

Please ship all of your returned products to:
2037 86th St., Floor 2
Brooklyn, NY USA 11214.

You will be responsible for the shipping costs of the item. If you receive a refund, the cost of your return shipping will be deducted from your refund.  If you are expecting to exchange the item you are returning, the time it may take for you to receive your new item may vary depending on where you live. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Please make sure you contact us for your RMA number in order to process your return efficiently.

 

Email: justask @ avatarcase.com